Terms & Conditions for invoice:
1. DEPOSIT
A 50% deposit is due, within 7 days of making the booking and the balance is payable 7 days prior to
arrival. Should this not be adhered to the booking will be cancelled without any notice.
2. RESERVATIONS & CANCELATION POLICY
• Reservations will be confirmed only when the full amount has been received.
• All cancelations must be in writing; no verbal cancelation will be accepted.
• When more that 80% of the lodge is booked out (this will be seen as the entire lodge is booked)
or on request of the guest that the lodge must be completely held, the deposit is non-refundable
as prospective guests are turned away for that specific period.
• Venue Deposits are non-refundable.
• Cancelation fees will be applied as follow:
o 30 – 40 days: 10% cancelation fee
o 15 – 29 days: 25% cancelation fee
o 14 – 2 days: 50% cancelation fee
o 24 hours/ no show: 100% cancelation fee
o After check in 100% cancelation fee
3. NUMBER OF GUESTS
• The final number of guests for any booking, to be advised and confirmed not less than 7 days
prior to your arrival at Dinonyane Lodge.
4. PAYMENTS
All other payments such as bar or extra meals can be paid by cash, debit/ credit card before
departure.
5. Game Drives – Arranged with Game Farms
Payment for game drives to be paid seven days prior to arrival.
6. CHECK – IN & CHECK – OUT TIMES
Check – in any time from 14h00
Check – out before 10h00 on the day of departure.
For early check – in or late check – out, please make sure you arrange it with reservations
beforehand, this will only be allowed in specific circumstances (where it is possible) with
management’s approval.
Telephone number: 014 743 6969 Boekenhout, Naboomspruit
Cell number: 082 513 4727 Mookgophong
Vat nr: 4120254323 GPS : S24°38’24.3″
Website: www.dinonyane.co.za E28°39’11.3″
Facebook link: https://www.facebook.com/Dinonyane-Lodge-Birders-Paradise-115171293230444/
7. INTEREST ON OVERDUE PAYMENTS
Please note that interest at prime plus 5% will be charged on all outstanding payments.
8. DAMAGE TO PROPERTY
The guest will be liable for all damages incurred to the property during their stay at Dinonyane
Lodge.
9. BREAKAGE DEPOSIT
For all venue hiring there will be a breakage deposit of R2,000.00 that is refundable within 3 days of
departure.
10. GATE
For security reasons the gate will be locked at night. Due to wild animals, and for the safety of our
staff and guests, we require guests to lock gates on entering and exiting. If gates are left open, the
perpetrator may be liable to pay a fine of up to R1,500.
11. DIETARY REQUIREMENTS
Guests who will be enjoying meals at Dinonyane Lodge, must make sure that they have informed
reservation at the time of the booking of any dietary requirement and/or allergies in order for us to
adhere to your request.
Please note that all meals must be requested beforehand (whilst making the booking).
Dinonyane Lodge staff will not be able to supply other food that what will be served for that specific
meal, unless pre-arranged.
Please note that by confirming your booking (paying deposit) it will be deemed that you have
accepted the terms and conditions stated above.
Dinonyane Lodge will note take any responsibility if the terms and conditions where not read and
understood